Delete your account

Pinataville, by EPİNKO LIMITED

You can delete your Pinataville account and everything kept with it at any time, in the game or by email.

In the game

On the home page, tap the gear at the top right to open Settings.
Tap "Delete account" at the bottom of Settings.
Type the word the window asks for, then tap "Delete account".

Your account and cloud save are deleted at once, and the game starts over on your phone.

By email

Write to epinkolimited@gmail.com with the subject "Delete my Pinataville account" and your player number, shown at the bottom of Settings (for example "Player no: B02E 4828"). We delete your account and cloud save within 30 days and reply when it is done.

The account belongs to your phone, not to a name or an email address, so we can only find it by its player number. If you no longer have the game, install it again on the same phone: it signs back in to the same account, and you can delete it in Settings or read your number there.

What is deleted

your game account;
your cloud save: level progress, stars, sweets, lives, boosters, event progress, your profile name and avatar, and the record of delivered purchases.

Deleting in the game also deletes the save on your phone and resets its usage statistics ID.

What is not deleted

Your purchases with Google Play. Google keeps their records. Sweets and boosters you bought are lost with your save; the No Ads pack comes back with "Restore purchases" in Settings.
Crash reports and usage statistics. They are not tied to your account and are deleted automatically: crash reports after 90 days, usage statistics after at most 14 months.