Support
Email: epinkolimited@gmail.com
Please include your player number (at the bottom of Settings), your phone model and, for a purchase, the order number (it starts with GPA. and is in Google Play's email).
A pack I bought didn't arrive.
Close the game and open it again: unfinished purchases are delivered when the game starts. If the payment is pending, the pack arrives once the payment is approved. If it still hasn't arrived, write to us with the order number.
How do I get the No Ads pack back on a new phone?
Tap "Restore purchases" in Settings. The Google account you bought it with must be signed in on the phone.
I deleted the game. Will my progress come back?
Yes. Your progress is saved to the cloud with an account made for your phone. Install the game again on the same phone and open it while you are online: it opens where you left off.
I changed phones. What happens to my progress?
The cloud save belongs to your old phone's account. If you move with Android's backup or its phone-to-phone transfer, the game's save usually comes along and goes on from there on the new phone, but we can't guarantee it yet.
I'm out of lives. What can I do?
Each life comes back after 20 minutes. If you don't want to wait, you can watch an ad for one life or refill all of them with sweets.
How do I change my ad consent?
If you are in Europe, use "Privacy Options" in Settings. You can reset or delete your advertising ID in your phone's Settings → Google → Ads.
I want my account and data deleted.
In the game, open Settings and tap "Delete account" at the bottom. Without the game, write to us with your player number; see Delete your account. For ad data, delete or reset your advertising ID. Details are in the Privacy Policy.
Can I get a refund?
Purchases are made through Google Play. For refunds, see Google Play's refund page.